Some sub-functions or panes within windows have their own search capability called Lookup. When you click next to a field in RB9, a Lookup panel appears. Depending on the field, the Lookup panel’s search function is:
List of search options related to the field. Default is usually ALL. You can select single or multiple items:
Two-step search function:
For instructions for specific Lookup search filters, see Looking up cases, Looking up contacts, Looking up firms, Looking up locations, and Looking up resources.
If this option appears, leave as default Yes to restrict results to active entries only. Or click to select No to show all results that match your search critera.