Updating cases

When adding a case to your RB database or at any time later, you can add to or edit the case’s information. You can also delete, cancel, or settle the case; or merge the case into another case.

  1. Find the case

    You can find a case several ways:

  2. Update information

    1. In the View Case window, click Edit.
    2. Within an Edit Case window, you can update any information you entered, except notes entered in the Notes Log. They can only be canceled. See Canceling notes.
    3. Add to or update:
  3. Do more

    In the Edit Case window, click More >

  4. Save case

    Click Save in the Edit Case window.

NOTE: Deleting cases

You can delete any case that does not have jobs attached to it. To delete the case, see Deleting cases.

Reference
Step-by-step instructions