General Connect preferences

System-wide defaults for RB Connect.

Continued from Customizing global preferences.

BEST PRACTICES: Create a Connect BU for contacts

If you have multiple business units (branch offices), it will be difficult for clients to choose the right business unit when they are entering job requests. For that reason, it is recommended that you create a dummy business unit called Connect Order and make it the default business unit. Then your calendar staff will make the determination as to which business unit should handle a request.

Reference
Step-by-step instructions