RB User Guide > Receivables > Enter Other Transactions > Credit Memo
Issuing credit memos
Use a credit memo to reduce the balance of an invoice.
NOTE: Exceptions to credit memos
If the invoice is already paid in full, you cannot issue a credit memo. If you want to cancel an entire invoice, do not issue a credit memo. Void the invoice instead (see Voiding invoices).
- Receivables > Enter Other Transactions
- In Enter Other Transactions window, click New > Credit Memo.
- In the New Credit Memo window’s Lookup Invoice No., type the invoice number and click
.
- Basic information about the invoice and its related client appear in the Invoice Info pane. Click any active
to view and edit details about the related client.
- Enter the following information in the Credit Memo pane:
-
*Transaction Date
Enter the credit date. The default is today’s date.
-
*Amount
Enter the credit amount. It cannot be greater than the current balance, which appears in the Invoice Info pane under Balance.
-
Account No.
A credit memo credits the Accounts Receivable account. Select an account to be debited in the drop-down.
-
Debit Client of Commission
Click to select Yes to show this credit memo on the Sales Commission Report for the resource so that you can adjust (decrease) the resource’s commission.
-
Debit Sales Rep Commission
Click to select Yes to show this credit memo on the Sales Commission Report for the sales rep so that you can adjust (decrease) the sales rep’s commission.
-
Remarks
Enter the reason for the credit.
- Click Save >
- Save & New: To create another credit memo.
- Save & Close: If you have no more credit memos to add at this time.
- The credit memo appears in the Enter Other Transactions window, along with any other unposted transactions. Check the box and click Post to post the transaction(s).
- RB9 posts the transaction(s). When finished, click OK in the popup that appears.
Reference
Step-by-step instructions