Setting your password at log-in

If you don’t have a password or forgot your password, you can set a new one from RB9’s Log-in page.

On the RB9 Log-in page, click Forgot Password.
On the Forgot Password web page, enter your Login Name, then click Submit. In the popup that appears, click OK.
If your log-in name is in the system, RB9 will send you an email. Click the link in the email to go to the Reset Password page. You have 24 hours from the time you submitted your request to click the link.
On the Reset Password page, enter a strong password in *New Password and *Confirm New Password (both required), then click Submit.

TIP: Avoid account lock-outs

If you attempt to log into RB9 with an incorrect password too many times, RB9 will lock you out of the system. The only way to unlock your account is to contact an administrator. Instead of going through this hassle, use Forgot Password to set a new password and avoid being locked out of your RB9 account.

NOTE: Changing your credentials

You might not be able to change your assigned user login name (based on your company’s RB9 setup), but you can change your password at any time.

Reference

Strong password