RB User Guide > Personal options > Notifications and Messages

Communicating within RB

In Notifications and Messages, you can:

• Receive automatic notices and alerts from the system.
• Exchange messages with others within your RB system.
• Send messages to pre-determined groups of RB users (see Managing groups).
• Send yourself reminders about important tasks, such as collections follow-up calls.

NOTE: Works like email, but is not email

Notifications and Messages is not an email system; you can only exchange messages with other RB users in your company.

• Access messages

  There are 2 ways to access Notifications and Messages:

  • When a message arrives, RB displays an alert dialog box in the notification area of your browser. Click the alert box to open Notifications and Messages.
  • To check messages anytime, click [your name on the screen]   > Notifications and Messages.

  In the Notifications and Messages window, message directories are listed in the left pane. If there are any unread messages in the Inbox, the number is listed there.

  By default, Inbox messages are listed in the results pane, starting from most recently received.

  • Priority messages are marked with .

    NOTE: Rush job notifications are automatically designated as priority messages

    Automated notices from RB about Rush Turn-In jobs are treated as priority messages. Their Subject lines are also displayed in red.

  • Unread messages are marked with .
  • Update the message list by clicking Refresh.
  • You can access other message directories listed in the left pane by clicking them.

  TIP: Reminders are denoted with dates

  So that you do not have to open each message to see if it’s a reminder, messages that are reminders have the date they were set displayed in the Remind column.

• Read messages

  In the Notifications and Messages’ results pane, click the hyperlinked Subject line of a message to read the message in the View Message window.

• Reply or forward messages

  To reply to a received message or send the message to other RB users, see Sending messages.

• Delete the message

  You can delete messages 2 ways:

• To delete one message or multiple messages at once: In the Notifications and Messages window, check the box(es) of message(s) you want to delete, then click Delete. In the popup that appears, click Yes.
• To delete a single message after viewing: In the View Message window of a message you want to delete, click Delete. In the popup that appears, click Yes.

Messages are moved to the Trash folder. The system will automatically delete messages from the Trash folder in the number of days set in System Preferences > General > Notifications and Messages.

To delete them from the system immediately, click the Trash folder, check the box(es) of message(s) you want to delete, then click Delete. In the popup that appears, click Yes.

Reference

• Users
• Message Groups
• General > Notifications and Messages

Step-by-step instructions

• Managing groups
• Sending messages