RB User Guide > Setup > Users and Groups > Users

Resetting passwords

Administrators do not have a way to retrieve user passwords, so if a user forgets their password, the password has to be reset. Administrators can reset individuals’ passwords, or the user can reset their password (see Setting your password at log-in and Updating your password).

1. Setup > Users and Groups
2. Click the hyperlinked name of the user in the Users pane.
3. In the View User window, click Edit.
4. In the Edit User window, click Reset Password.
5. In the Reset Password panel, enter a strong password in the *New Password and *Confirm New Password (both required), then click Save.

NOTE: Users can reset their own password

Basic security guidelines include passwords, and we encourage strong passwords for better account protection. However, RB9 also allows individual users to reset their own password in 2 ways:

• Before log in – See Setting your password at log-in.
• Inside RB9 – See Updating your password.

Reference

• System Preferences > General> Login
• Strong password

Step-by-step instructions

• Setting your password at log-in
• Updating your password