RB Connect is the RB9 plug-in that gives your clients and resources direct access to your office via the internet.
For how to set up lists, see Customizing lists.
Designate the ratings RB Connect users select from to rate the service they received when closing their support tickets online.
Designation specifying what stage an online support ticket is in, e.g., Awaiting Response or Closed. This list is not customizable.
Designation specifying what stage a resource’s time-off request is in, e.g., Pending or Approved. This list is not customizable.